Mooloolaba Adventure and Whale Watching
Tour Information

Terms and Conditions

• All Adventure Rafting tours are subject to tide, weather conditions and minimum numbers.
• Should a tour be cancelled due to weather or other unforeseen circumstances, an open-dated ticket (redeemable for 12 months) will be offered or a full refund rewarded.
• Adventure Rafting customers will receive a full refund or credit if they give 48 hours or more notice of cancellation.
• All cancellations must be made 48 hours prior in writing via email.
• Credit card and booking fees are non-refundable.
• Customers who cancel within 48 hours from time of departure will not be entitled a refund unless the seats can re-sold.
• NO-SHOWS. Anybody fail to turn up for any reason or arrive after the scheduled departure time will not be entitled to a refund/rebook and will forfeit 100% of the booking.
• All passengers on Whale Watching tours must sign our safety waiver prior to boarding. You can access the Adventure Rafting waiver by clicking here.
• Guests must be at The Wharf 20 minutes prior to departure. Please allow plenty of time for parking and finding us during peek times. The Wharf Mooloolaba, 123 Parkyn Parade, Mooloolaba, QLD, 4557.
• Boarding will begin 15 minutes before departure time. 
• Adventure Rafting does not have an office at The Wharf, we just ask you to wait next toThe Dock Bar ready for boarding.
• Adventure Rafting will not be liable for death/injury to any persons or loss/damage to property under any circumstances.
• The Skipper/s and any Adventure Rafting staff have the right to refuse any persons participation due to safety concerns.
• The skipper has the right to change the schedule/route of the trip depending on factors such like weather/sea state and wildlife sightings on the day. 
• All guests travelling must have a reasonable level of movement and agility.
• This tour is not suitable for pregnant people or children under the age of 5 years old. All traveling must be 5 years of age or over. 
• Any pre-existing injuries or health conditions must be declared prior to travel.
• No drones are permitted on the vessel. 
• No alcohol or drugs are permitted onboard unless discussed beforehand. 

Adventure Rafting(AR) Snorkel Tour Terms & Conditions;

All of our snorkelling experiences take place at Mudjimba Island(Old Woman). To ensure your safety, comfort, and enjoyment, please read the following terms & conditions carefully before booking with Adventure Rafting(AR).

Requirements for Participation

To ensure the safety and enjoyment of our snorkelling tour, guests must meet the following criteria:

Age & Swimming Ability

• Participants must be at least 10 years old to join our snorkelling tours. Anyone under 18 must be accompanied by a parent or guardian or carer.
• You don’t need prior snorkelling experience, but you must be a confident swimmer, comfortable in open ocean conditions, and in good physical health.
• You must be able to swim 200 meters unaided, or 300 meters using mask, snorkel, and fins, in open ocean conditions.
• Be able to climb a ladder unaided in open water conditions

Physical Fitness

This is an active experience so you must be physically able to:

• Swim and float in variable sea conditions
• Climb a ladder unaided in open water to re-board the vessel
• Participate in guided snorkel activities without assistance.

No refunds will be issued if you are unable to participate due to fitness, confidence, or other personal limitations including people who book this experience and cannot swim.

Health & Medical Conditions

All participants must complete a waiver form before the tour begins onboard the vessel.

If you have any pre-existing medical conditions, are taking prescription medication, are suffering from any injury or illness you may be unable to swim with AR. If this could apply to you, please contact AR right away. You must understand that past or present medical conditions may be contraindicative to your participation in the program

You must affirm you are not currently experiencing:

• Seizures, dizziness, or fainting, back issues
• Flu, sinus, or ear infections
• Cardiovascular or respiratory issues such as asthma, heart disease, angina.

Tour Confirmation, Weather & Conditions

After booking, you will receive your confirmation email with tour details.

If the trip cannot go ahead due to weather we will make that call no later than 5pm the day before and an update will be sent via email and/or text message. If you don’t hear from us then the trip will go ahead as planned and continue to follow booking instructions and meet at the departure point at the correct time.

Even if the weather seems calm onshore, offshore conditions can differ, so if a tour is cancelled due to weather, sea state, or safety reasons, you will have the option to reschedule or receive a refund.

Meeting Point & Punctuality;

Tours depart from Marine berth 42 at The Wharf, Mooloolaba. Meet us next to Prawn Star floating restaurants, near The Dock Bar. Please arrive at least 20 minutes before departure time and wear your swimwear under your clothes to streamline check-in.

Please note: We cannot wait for late arrivals and trips depart on time. Therefore NO refunds or reschedules will be offered for missed tours.

What to Expect During the Tour

In the Water

• All in-water activities are supervised by qualified guide(s).
• This trip is strictly for snorkelling only so no diving or free-diving is permitted.
• Consumption of alcohol or drugs prior to or during snorkelling is strictly prohibited.
• Don’t expect to get in the water if you cannot swim.
• No drones permitted onboard
• No weight belts permitted
• No surfboards permitted 

Any guest who fails to follow our crews instructions or endangers themselves, others, or marine life may be removed from the activity without refund and have to sit it out on the vessel.

Gear

• AR equipment provided includes masks, snorkels & fins. This must all remain on board the vessel at the end of the tour.
• Any damage to AR equipment must be paid for by the guest. If the equipment is lost or returned in a damaged state, it will be repaired or replaced at the discretion of AR. Charges will reflect the retail cost of replacement or repair cost.
• All guests are required to inspect all AR equipment before departure to ensure it is functional and in good condition.
• We DO NOT provide wetsuits but feel free to bring your own with you if you wish. 

What to Bring

• Swimsuit (preferably worn under your clothes at arrival)
• Towel & dry change of clothes
• Reef-safe sunscreen
• Reusable water bottle & light snacks
• Seasickness medication if prone
• Any required medications (please inform the crew beforehand)

We kindly ask you to pack light, although there is space under each seat for bags, less is always better and bulky items cannot be accommodated. Any gear you bring may get wet, so plan accordingly. We do have fresh water showers on-board the vessel to rinse the salt water off once the experience is complete. 

• Personal gear is your responsibility.
• AR accepts no liability for lost, damaged or stolen items.
• If personal items are left behind, guests are responsible for retrieval of these items.
• We do have a full height toilet onboard for changing if needed but highly recommend wearing swimsuits before arriving to speed up the experience.

Marine Life & Environmental Conduct

Here at AR we are committed to protecting the ocean and its inhabitants. So  Please,

• Do not touch or chase marine life
• Avoid standing on the reef and coral or disturbing the seabed.
• Do not take shells, coral, or marine items.
• Minimise noise and splashing around will insure a better experience.
• Dispose of all rubbish properly onboard the vessel.

Your respect helps protect these fragile ecosystems for the future.

Important Disclaimers

Wildlife Disclaimer

Here at AR we do not guarantee marine life sightings or in-water interactions. Unfortunately no refunds will be given if marine life is not sighted.

If you choose not to snorkel or end your snorkelling trip earlier, no refunds or credits are provided for these reasons, wildlife is never a guarantee.

Safety Disclaimer

There are inherent risks in interacting with marine animals and swimming in the open ocean. By booking, you accept these risks and release AR from liability for injury or loss during participation.

Our crew will make all safety calls, including terminating in-water activity if needed. Failure to follow instructions may result in immediate removal from the activity or tour without refund.

Behaviour Disclaimer

Any behaviour that puts other guests, crew, or marine life at risk will result in immediate disqualification from the snorkelling tour. This includes ignoring instructions, reckless actions, or harassment of wildlife.

Refunds, Reschedules & Cancellations

If AR has to cancel due to weather, technical issues, or minimum numbers not being met, you may:

• Reschedule to another date
• Receive credit toward a future product
• Request a refund (if no part of the tour is delivered)
• Minimum numbers per experience is 10

If we need to end a tour early due to worsening weather conditions, a partial refund, credit, or reschedule may be offered depending on the individual situation.

Cancellations or NO Shows,

• Reschedules may be possible with sufficient notice(48 hours via email)
• Bookings can be transferred to another person or product with 12-month validity with sufficient notice(48 hours)
• NO refunds or credits for NO-SHOWS, late arrivals, or last-minute cancellations(under 48 hours). 

Seasickness

• We suggest you consider seasickness tablets to minimise the risk of seasickness affecting your trip if prone to sickness.
• We will offer no refunds or rescheduling if you are unable to complete the tour or activity due to seasickness or other personal circumstances.

Please read our FAQs prior to booking to ensure you are aware of all requirements and expectations for the tour or course. By booking, you agree to these terms and conditions. Refunds will not be provided due to failure in meeting the above-referenced requirements for each participate.

Accessibility

Unfortunately at this time there is no wheelchair accessible for any of our trips. Please contact us in advance to discuss any mobility concerns with the team.

Our Commitment

Here at AR our commitment is to create safe, respectful, and transformative ocean experiences. Every snorkelling experience is designed to give you the best chance natural encounters with marine wildlife, but always on the marine life’s terms.

Assumption of Risk

• By participating in this tour, you acknowledge and assume all risks, whether foreseen or unforeseen, that may arise during the experience. These risks include, but are not limited to, injuries or death caused by heart attack, panic, hyperventilation, drowning, angina or marine life interactions.
• Therefore you expressly release Adventure Rafting, its contractors, employees, skippers, guides may not be held liable or responsible in any way for any injury, death or other damages to you, your family, estate, heirs or assigns that may occur as a result of your participation in this program or as a result of the negligence of any party, including the Released Parties, whether passive or active.

If you have any questions before booking, don’t hesitate to reach out to the AR team. We’re here to help and support your needs every step of the way!